Frequently Asked Questions - FAQ

How can we help you?

Below you’ll find the answers to some of the most common questions we’re asked about digital parenting, risks and trends for kids online – and more!

If you have any technical questions, please visit our support page, or for digital parenting-related questions, please email us at

  • Sadly, it’s quite common these days, there’s an open ocean of information, and childrens’ natural curiosity, plus their access to video and pictures is far greater than we was not exposed. The best way is to have a discussion about Sex and porno and intimate with others and the fact that its produced and that in real life its not working this way. We recommend you to install Surfie and it will block all web site and apps with adult content.

  • Well there are several reasons he do that, he or she wat privacy, their friend do that, they might hiding something We think its good time for discussion and offer to Install as involved parent not in order to track then but in order to be aware to risks and as a good digital parenting.

  • We recommend you to make a contract with your kid once you provide them a device which set the terms of using it you can see example here….  The easiest period to install parental control is in the first Telephone or device, Go to and download the app so it will be protected from all Digital treats.

  • As in real life we need to put a boarder and limit the amount of time kids sending with screens. The games and the apps are built in such way that the users will attract to spend more time and get more engage with them. Surfie from Puresight provide a tool that you know how many hours they spend online and you can limit the time. Surfie can monitor several type of devices as Mobile phone, Tablet and PC and you can monitor few devices on the same kid. 

  • You and the kid can define a rule that no more than X hours per day (Soon you will be able to set the lin which hour of the day your kid can use it) …. And then you can set this rule in Surfie that will do that.

  • In order to know what are the risks your kids are expose to in his digital life, its time to become a digital parent and use Surfie as tool for digital parenting  and still keep your child privacy but get alerted when discussion about risky issues are taken place in your kids life.

  • The best way is to open it in a discussion with your kid, we recommend you install Surfie and Surfie will let you know which apps is installed and then you can decide to enable and disable the app.

  • Cyberbullying is the sending or posting of damaging or cruel text or images using the Internet or other digital communication devices such as: Web pages, instant messaging (IM) programs, (ICQ, Windows Live Messenger, Yahoo Messenger, and others), social networking sites (Facebook, Myspace, Bebo, etc.), chat rooms, forums, discussion groups, interactive game sites, e-mail, blogs, mobile phones and virtual worlds.

  • Anyone can be a cyberbully, hiding behind technology to anonymously hurt someone else. It could be your next door neighbor or your teacher’s son. The fact is that over half of middle school students have either been a victim or a bully. It may be done for revenge purposes or some might think it’s a harmless prank–it’s not.

  • Cyberbullying can occur any time (24/7), anywhere, even in “safe” contentPageTitles such as the home or school, whereas “regular” bullying requires the bully and his victim to be in the same physical contentPageTitle, at the same time. Anyone can be a victim of cyberbullying, even a teacher!

    A cyberbully can easily hide behind a fake identity, whereas a “regular” bully’s identity is known. E-mail and text messages sent by a Cyberbully can be easily and quickly distributed to a wide audience, increasing the victim’s suffering. A single message posted online or sent to a mobile phone can spread to a wide audience. A bullying incident occurs between a bully and his victim. If other people are present, they will witness the bullying. Cyberbullying can occur even when it was not intended. A forwarded private message or joke becomes offensive or harassing even though that was not the intent of the original sender A “regular” bullying incident occurs at a specific time and place. It may have long lasting effects but it is a onetime incident. When a cyberbully publishes offensive content on the Internet, it does not “go away”, it can resurface at any time.

  • First of all, report this to the social networking Web site. Most social-networking sites have a link on every page to allow reporting of inappropriate material or abuse. Someone who is writing mean or threatening messages may be violating that site’s terms of service and their profile may be removed. In addition, instruct your child not to respond to these messages in any way. Responding to these messages only encourages their creator to continue with the hateful messages. If the person posting the hateful messages is from your child’s school you may want to notify school authorities.

  • If your child is bullying someone online, sit down with him/her – and talk about its impact on the victim, explain that this is unacceptable behavior. Also, try to find out why they are doing this, and seek professional help if necessary. And of course, ask them to stop immediately! Read more..

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