Support

How can we help?

Video guides

How to install Surfie parent on Android / iPhone

How to install Surfie-Guard on Android

How to install Surfie-Guard on an iOS device (iPhone / iPad)

How to install Surfie on a PC

Surfie Parent settings - A closer view

Support FAQ

  • Yes, you can. Just open the parent app (Surfie-Parent) and tab the disconnect button on the bottom of the Family Overview screen. If you want to disconnect just some of your children, then select the disconnect button on the relevant profiles.

  • At this stage, our protection for iPhones include: WhatsApp and Facebook cyber-bullying alerts, location tracking and location alerts and website filtering. In the new future we will also introduce app-usage tracking for iOS devices (as we already have for Android phones and tablets).

  • Go to Settings

    General

    Date & Time and turn on “Set automatically”

  • Tab the Forgot Password option on the sign in screen of the parent app. An email will be sent to you to reset your password.

  • Login to our parent web-portal at: https://surfie.puresight.com.

    We recommend to use a PC for that. Select Settings, Advanced Setting and finally Device settings. Look for your son’s device and select your daughter’s profile from the drop-down list. Click Save Changes.

  • 1. Login to our parent web-portal at: https://surfie.puresight.com
    2. Click on Settings
    3. Select the relevant child profile
    3. Click on Websites
    4. Scroll down to Block or Allow Websites
    5. Under Step 3, enter the relevant site (example: cnn.com; disney.com)
    6. Select Block or Allow
    7. Click Add
    8. Click Save Changes

  • 1. On the parent app, tab Settings on the Family Overview screen
    2. Select Child’s profile settings
    3. Select the relevant profile
    4. Tab Change Profile Picture

  • You did not complete the installation of the child-app on your daughter’s phone. Take her phone and click on the installation link you sent. Complete the installation and you will see also the location and app screen. After your daughter uses her phone, you will see some of her online activities.

  • To delete your account please contact us

    support@puresight.com

  • Purchase was made via PureSight website:
    Contact us at: support@puresight.com with your order number

    Purchase was made via Apple App store:
    1. On your iPhone open the Settings app.
    2. Type in your name.
    3. Tap Subscriptions. (If you don’t see “Subscriptions,” tap “iTunes & App Store” instead. Then type in your Apple ID, tap View Apple ID, sign in, scroll down to Subscriptions, and tap Subscriptions.)
    4. Tap Surfie Parent
    5. Tap Cancel Subscription

    Purchase was made via Google Play store:
    1. On your Android phone or tablet, open the Google Play Store Google Play.
    2. Tap Menu and then Subscriptions
    3. Select Surfie Parent
    4. Tap Cancel subscription
    5. Follow the instructions

  • It’s very easy. Open the parent-app (Surfie-Parent) and tab the “Connect button” on the top of daughter’s profile. Within a few seconds the device will be reconnected to the Internet.

  • The reconnect may take some time. To speed things up we recommend to open the Surfie sys tray icon on your son’s computer taskbar and to click the option “synchronize now”. Afterwards, your son should be reconnected to the Internet.

  • In such a case, you need to check a few things on your child’s mobile device.

    For Android devices:

    First, check if GPS is turned on and if high accuracy mode is selected. Go to Settings, look for Location, and update the GPS and accuracy mode settings. Secondly, you need to check if Surfie Guard still has the required location permissions. Go to Settings, Manage Apps, look for Surfie-Guard, go to permissions, and make sure that the location permission is turned on and set to “always allow” (Note: the terms used by each phone manufacturer might be slightly different.) If you need help, let us know.

     

    For iOS devices:

    Check if the location permission for Surfie Guard is turned on. Go to Settings, scroll down to Surfie Guard, and make sure the location permission is turned on and set to “always allow”.

System requirements

Surfie Guard is installed on your kids smartphones & tablet devices

Apple (iOS)

OS
iOS 15 or above
Minimal device requirements
iPhone 5s / iPad with iOS 15 or above

Android

OS
Android 7 or above
Minimal device requirements
The mobile should supports armeabi-v7a chipset and above

Surfie Parent is installed on the parents mobile devices

Apple (iOS)

OS
iOS 15 or above
Minimal device requirements
iPhone 5s / iPad with iOS 15 or above

Android

OS
Android 7 and above
Minimal device requirements
The mobile should supports armeabi-v7a chipset and above

Surfie PC client is installed on Windows-based computers

PC

OS
Windows XP(SP3) 32/64bit; Windows 7(SP1) 32bit; Windows 8.x 32/64bit; Windows 10 32/64bit; Windows 11 32/64bit
Minimal device requirements
Pentium 5 and above 40MB free disk space Internet connection

What parents say

Only get notified if certain key words come up (algorithm is thorough!) picks up potential concerns and means I don't have to read through tons of personal messages and invade privacy unless a conversation is needed. Used free trial and just signed up. £4 a month is something I am very happy to pay for this service.
Natasha D · Parent
L’entrée au collège m’angoissait terriblement à cause de tout ce qu’on entend sur le harcèlement en ligne. On ne peut pas scruter chaque message sans briser leur confiance, mais on redoute toujours d'arriver trop tard. Quand le signalement est tombé sur des propos agressifs qui prenaient de l’ampleur dans son groupe, j'ai pu lui parler le soir même, calmement, avant que la situation ne dégénère. Sans cela, elle aurait sans doute gardé tout pour elle pendant des semaines.
Claire Dubois · Lyon (Mère d’une enfant de 13 ans)
Best app for parental control . There are no. Bugs present in the app and gives all right information
Sonu EK · Parent USA
Mi sono resa conto che passavamo le giornate insieme senza guardarci mai davvero negli occhi: il suo sguardo era costantemente incollato allo schermo. Non ascoltava, non parlava, sembrava assente. Da quando abbiamo impostato delle fasce orarie in cui il telefono smette semplicemente di essere una distrazione continua, ho ritrovato mio figlio. Ora ha voglia di uscire in bicicletta, di chiacchierare a tavola e di vivere fuori dal display.
Francesca Rossi · Bologna (Mamma di un bambino di 10 anni)
Evenings used to be pure chaos. Every single night turned into an exhausting battle just to get the phone out of his hands and get him to sleep. I hated feeling like a warden in my own home. Once the cutoff became automated at 9:30, the daily arguments just stopped existing. The boundary isn't 'mom being annoying' anymore—it’s just how the phone works. We finally have our quiet evenings back.
Sarah Jenkins · Austin, TX (Mom to a 12-year-old)
Como passo o dia todo fora trabalhando e meus filhos voltam sozinhos para casa depois da escola, a culpa e a insegurança eram constantes. Ficava sempre pensando no que poderiam estar acessando sem ninguém por perto. Ter essa camada protetora funcionando me devolveu a capacidade de focar no meu trabalho. Sei que eles estão seguros, mesmo quando não posso estar presente fisicamente com eles.
Camila Silveira · São Paulo (Mãe de um menino de 13 anos)
I joined the VAS Team after Kidzguard (PureSight Product) was in Service, I found a cooperative and creative partner with ideas and features out of the box. They share with us the roadmap and features of the product. Working jointly with very fast executions.
The ongoing improvement in the new features, the backend option to increase usability and to run better campaigns increase customer satisfaction and revenues from the service. Partner cooperation with Puresight has a long journey of more then 10 years and the long cooperation speaks for itself.
Igor Lenivtsev · Head of Product Marketing Partner Israel
Pour moi, il était hors de question d’espionner le journal ou les discussions de mon fils. Mais à 14 ans, internet est un champ de mines et ils tombent sur du contenu violent ou pour adultes sans même le chercher. Savoir qu’une barrière invisible filtre les pires dérives en arrière-plan nous permet de préserver notre complicité. Il a son intimité, et moi, j’ai l’esprit tranquille.
Julien Moreau · Nantes (Père d’un enfant de 14 ans)
The thought of who might be messaging her inside these gaming lobbies was genuinely keeping me up at night. I didn’t want to be overbearing and read every friendly chat, but you hear so many horror stories. Having something quietly in place that flags genuine risks or strangers pushing boundaries took a massive weight off my chest. I can let her have a social life without feeling like I left the front door wide open.
David Miller · Denver, CO (Dad to an 11-year-old)
Temía que imponer reglas estrictas hiciera que mi hija empezara a ocultarme cosas o a buscar formas de evadirme. Lo que realmente funcionó fue presentarlo como un cinturón de seguridad digital. En lugar de quejas, esto abrió un canal de comunicación increíble: cuando el sistema bloquea un enlace dudoso o una página extraña, ella misma viene a preguntarme por qué ocurrió en vez de sentir miedo o culpa.
Sofía Mendoza · Ciudad de México (Mamá de una niña de 12 años)
Just a great App
Sevak Antonyan · Parent US
I pomeriggi di studio erano diventati un incubo fatto di continue notifiche, distrazioni e compiti rimandati all’infinito. Dovevo stare lì seduto a controllare che aprisse i libri invece dei social. La vera svolta è stata poter escludere le app di intrattenimento durante le ore dedicate allo studio: ora finisce i compiti nella metà del tempo, con voti migliori e, soprattutto, senza litigi continui tra noi.
Marco Conti · Firenze (Papà di un ragazzo di 14 anni)
A verdade é que meus filhos entendem de celular muito melhor do que eu, e eu me sentia completamente desarmado diante de tantos aplicativos novos. Achava que gerenciar isso seria complicado e exigiria horas de configurações. Em poucos minutos já estava tudo funcionando de forma intuitiva, sem dor de cabeça, me dando a clareza que eu precisava sem precisar virar um especialista em informática.
Rodrigo Ferreira · Curitiba (Pai de dois filhos de 8 e 11 anos)

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